Refund policy

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RIGHT OF WITHDRAWAL
The right of withdrawal applies only to natural persons.
In accordance with Articles L. 121-20 of the French Consumer law, the consumer has a period of fourteen (14) calendar days to return, at their own expense, any products that do not meet their expectations. This period begins on the day the consumer receives the order. Any return must first be reported to Dogtra-Europe’s customer service. The product must be returned to Dogtra-Europe.
Only products returned in full, in their complete and intact original packaging, and in perfect condition for resale will be accepted. Any product that has been damaged or whose original packaging has been deteriorated will not be refunded, returned, or exchanged.
This right of withdrawal is exercised without penalty, except for shipping and return costs. In the event of exercising the right of withdrawal, the consumer may choose either a refund of the amounts paid or an exchange of the product. In the case of an exchange, reshipping costs are the responsibility of the consumer.
If the right of withdrawal is exercised, Dogtra-Europe will make every effort to refund the consumer within thirty (30) days.
You will find the withdrawal form here.